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Senior Manager, Service Delivery
Match Group New York, New York hybrid
full-time
154500 - 185000 USD Posted on 8 February 2026
Overview
Lead global vendor performance, capacity planning, and QA programs to scale Hinge’s Trust & Safety and support operations while improving cost, quality, and user experience.
Requirements
• Proven vendor/BPO management in multi-site, high-volume environments
• Workforce management and capacity planning expertise (e.g., NICE/IEX)
• Experience with Zendesk and Looker for service analytics
• Quality assurance program experience and QA strategy development
• Strong cross-functional stakeholder and escalation management
• Familiarity with Trust & Safety and sensitive support workflows
• Experience with vendor contracting and procurement practices
• Track record of driving operational change and automation initiatives
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