Customer Engagement Manager

Bitwarden Remote, U.S. remote

full-time

135000 - 165000 USD

Posted on 7 February 2026

Overview

Customer Engagement Manager needed to optimize onboarding, increase product adoption, and drive renewal and expansion for Bitwarden's enterprise and developer customers in a U.S.-based remote role.

Requirements

• Proven customer success or account management experience in SaaS environments • Strong data-driven mindset with experience using metrics to inform decisions • Executive-level communication and presentation skills for stakeholder engagement • Ability to design onboarding flows, run QBRs, and create account plans • Experience collaborating cross-functionally with Sales, Product, and Engineering • Empathy and relationship-building skills to foster long-term client trust • Comfort working in a remote, distributed team across time zones