CX Operations Analyst

Customer.io Americas Remote remote

full-time

90000 - 100000 USD

Posted on 6 February 2026

Overview

Customer.io seeks a data-focused CX Operations Analyst to build reliable CX dashboards, troubleshoot data issues across systems, and deliver insights that drive post-sales efficiency and better customer experiences.

Requirements

• Proficiency writing SQL and querying large datasets • Hands-on experience with BI/analytics tools (Looker, Tableau, Power BI, Sigma or equivalent) • Familiarity with customer-facing systems (Salesforce, Zendesk, Planhat, Gainsight) • Strong understanding of SaaS metrics (churn, retention, ARR, NRR, CSAT) • Ability to troubleshoot messy data and coordinate cross-functional fixes • Clear written and verbal communication to translate analysis into action