C
REFERRAL ASSOCIATE
City of New York Brooklyn, NY onsite
full-time
42000 - 58000 USD Posted on 8 February 2026
Overview
Serve as the frontline Referral Associate for NYCHA REES, answering the REES Hotline, completing resident intakes and referrals, and supporting outreach events to connect residents with economic opportunity programs.
Requirements
• Strong customer service and phone support skills
• Accurate and efficient data entry
• Familiarity with basic office software (email, spreadsheets, calendars)
• Ability to learn and reference citywide and zone-specific resource lists
• Clear written and verbal communication
• Understanding of confidentiality and PII handling
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