Support Analyst l-Infrastructure

Esri Charlotte, NC - Arboretum onsite

full-time

66560 - 83200 USD

Posted on 5 February 2026

Overview

Esri is hiring a Support Analyst I to deliver technical GIS and infrastructure support for ArcGIS products, resolving customer issues via email, chat, and phone and expanding expertise across the Esri platform.

Requirements

• Familiarity with ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise concepts • Understanding of IT fundamentals: networking, security, installation, configuration, and performance • Experience with SAML integrations (ADFS, Okta, Google Workspace, Shibboleth) • Customer-facing communication skills for varied technical aptitudes • Troubleshooting and diagnostic skills for software and environment issues