Customer Success Manager

• Experience designing and operating scaled, digital-first customer success motions • Proficiency with Customer Success and CRM platforms (e.g., Gainsight, Salesforce) • Strong analytical skills to translate product usage data into actionable insights • Excellent written communication for digital-first engagement and content creation • Program and project management skills to operationalize playbooks • Ability to work cross-functionally and influence without direct authority • Familiarity with AI technologies, especially Conversational AI (preferred)